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Close to the Heart shipping and returns

New Zealand and Australia

New Zealand shipping $4.99 flat rate

Close to the Heart delivers anywhere in New Zealand for a flat rate of $4.99 (or free when you spend over $120). Orders are sent by tracked courier with NZ Couriers and will be delivered 2-4 business days after you've completed your order. Please allow up to 6 days deliver for rural locations.

Free shipping to NZ and Australia when you spend over $120 

For orders over $120 to New Zealand and Australia, Close to the Heart will pick up the tab. This is calculated at check-out.

Australia shipping $9.99 flat rate

Close to the Heart delivers anywhere in Australia for a flat rate of $9.99 (or free when you spend over $120). Orders are sent by courier with NZ Couriers, delivery times may vary depending on your location. 

Rest of world shipping $15 flat rate

Close to the Heart ships outside of New Zealand and Australia for a flat rate of $15. Depending on where you live, please allow 3 - 16 business days for shipping.

Items in your order may be subject to taxes, customs and fees levied by your country. As the receiver of the shipment, you'll be responsible for paying these. 

Returns and exchanges

We've designed our clothes to help women be happy in their new situations. If you receive your new clothes and you're not happy for whatever reason, Close to the Heart will happily exchange for a different size or style, or arrange a store credit. 

Please contact Michele on hello@closetotheheart.co.nz to talk to us about any items you aren't happy with and we'll help you through the returns and exchange process.

We ask that all items are returned to us in unworn condition within 10 days of delivery for New Zealand customers, or 20 days for international customers. 

Return your items to:
Close to the Heart Limited
21 Tomin Road
Hamilton 3206
New Zealand

We recommend using a tracked courier when sending your items back to us. Shipping costs of the return are the responsibility of the customer.

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