Returns and exchanges

We've designed our clothes to help women be happy in their new situations. If you receive your new clothes and you're not happy for whatever reason, Close to the Heart will happily exchange for a different size or style, or arrange a store credit. 

Please contact Michele on to talk to us about any items you aren't happy with and we'll help you through the returns and exchange process.

We ask that all items are returned to us in unworn condition within 10 days of delivery for New Zealand customers, or 20 days for international customers. 

Return your items to:
Close to the Heart
67a Coates Avenue
Auckland 1071

We recommend using a tracked courier when sending your items back to us. Shipping costs of the return are the responsibility of the customer.